15% OFF YOUR FIRST CLEANING — CODE WELCOME1515% OFF YOUR FIRST CLEANING — CODE WELCOME1515% OFF YOUR FIRST CLEANING — CODE WELCOME1515% OFF YOUR FIRST CLEANING — CODE WELCOME1515% OFF YOUR FIRST CLEANING — CODE WELCOME1515% OFF YOUR FIRST CLEANING — CODE WELCOME1515% OFF YOUR FIRST CLEANING — CODE WELCOME1515% OFF YOUR FIRST CLEANING — CODE WELCOME15
TruRelief Clean Co. logoTruRelief Clean Co.

Cancellation & Reschedule Policy

Clear, fair policies for changes to your booking.

48+ Hours Before Appointment

Full refund. Free cancellation or reschedule — no questions asked.

Cancel or reschedule your booking anytime with no penalty.

24–48 Hours Before Appointment

Free rescheduling to another date. Cancellations receive a 50% refund.

We understand plans change. Reschedule to another available date at no charge, or cancel for a partial refund.

Less Than 24 Hours / No-Show / Lockout

No refund. The full booking amount is charged.

If a cleaner arrives and cannot access the property, the full booking amount is charged. Please ensure access instructions are accurate and current in your booking.

How to Cancel or Reschedule

Refund Processing

Approved refunds are processed back to your original payment method. Please allow 5–10 business days for the refund to appear on your statement.