Privacy Policy

1. Information We Collect

We collect information you provide when booking a cleaning service or creating an account:

• Personal information: Name, email address, phone number
• Address information: Home address and ZIP code for service delivery
• Payment information: Processed securely through Stripe — we never store your card details
• Booking details: Service type, date, home size, add-ons, special instructions

2. How We Use Your Information

• Schedule and deliver your cleaning service
• Send booking confirmations, reminders, and service updates
• Process payments and issue refunds when applicable
• Respond to questions and provide customer support
• Improve our service quality and customer experience

3. Data Security

We use industry-standard security measures to protect your information. Payment information is handled exclusively by Stripe and never stored on our servers. Account passwords are hashed and never stored in plain text.

4. Information Sharing

We share information only when necessary to deliver our services:

• Cleaning team: Booking details are shared with the assigned cleaner to perform the service
• Payment processing: Stripe processes your payment information
• Legal requirements: When required by law or to protect our rights

5. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Opt out of marketing communications

6. Contact

Privacy questions? Contact us at murilo@trureliefclean.com or (470) 709-3124.