Satisfaction & Re-Clean Guarantee
Your satisfaction is our top priority. If something isn't right, we'll make it right.
Report Within 24 Hours
Contact us within 24 hours of service completion.
Photo Evidence
We may request photos to assess the situation and take appropriate action.
Re-Clean When Appropriate
If the issue is valid, we'll send a team back to make it right at no extra cost.
How to Report an Issue
- Contact us at murilo@trureliefclean.com or (470) 709-3124
- Describe the specific areas or tasks that didn't meet your expectations
- Include photos if possible — this helps us understand and resolve the issue faster
- Our team will review your concern and respond within one business day
What's Not Covered
- Issues reported more than 24 hours after service completion
- Pre-existing stains, damage, or wear
- Areas not included in the selected service type
- Requests that fall outside the original booking scope